Need help with an order?
Contact support before returning an item so we can review the order and provide the appropriate return instructions.
Compatibility issues
For cases, screen protectors and device-specific accessories, verify the exact device model before opening or installing the product. If you ordered the wrong model, contact support to review available options.
Condition of returned items
Return eligibility can depend on product type, condition, packaging and whether an item has been used or installed. Some items may not be eligible once opened or used.
Damaged or incorrect items
If an item arrives damaged or differs from what you ordered, contact support with your order number and clear photos of the product and packaging.
Refund timing
Approved refunds are returned through the original payment method. Processing time can vary by payment provider.